Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, collected when you create an account, place an order, or contact us.
• Payment Information: Processed securely through our payment gateway partners (e.g. Razorpay). We do not store your full card or bank details on our servers.
• Order Information: Purchase history, product preferences, and order status.
• Usage Data: Pages visited, time spent on site, browser type, and device information, collected automatically via cookies and similar technologies.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your orders, account, or customer service requests
• To send marketing communications, only where you have opted in (you can unsubscribe at any time)
• To improve our website, products, and overall shopping experience
• To detect and prevent fraud or unauthorized transactions
• To comply with legal obligations

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences (such as your light/dark theme choice), and analyze site traffic. You can control cookie preferences through your browser settings, though disabling cookies may affect certain site features.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Delivery Partners: To fulfill and ship your orders
• Payment Processors: To securely process transactions
• Service Providers: Hosting, analytics, and customer support tools that help us operate our business
• Legal Authorities: Where required by law or to protect our legal rights

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at hello@maisondhillon.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax or accounting purposes).

8. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out via our Contact page or email hello@maisondhillon.com.