Terms of Service

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old, or using this website under the supervision of a parent or legal guardian, to place an order with us.

3. Products & Pricing

• All product descriptions, images, and prices are subject to change without prior notice.
• We make reasonable efforts to display product colors and details accurately, but actual appearance may vary slightly due to screen settings.
• Prices listed are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to limit quantities or refuse orders at our discretion.

4. Orders & Payment

• Placing an order constitutes an offer to purchase, which we may accept or decline.
• Payment is processed securely through our third-party payment partners. We do not store your full payment card details.
• Orders are confirmed only after successful payment (or, for Cash on Delivery, once the order is placed).
• In case of any pricing or listing errors, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

Estimated delivery timelines are provided at checkout and may vary based on location and product availability. We are not liable for delays caused by courier partners, natural events, or circumstances beyond our reasonable control.

6. Returns & Exchanges

Returns and exchanges are accepted within the window specified on our Returns & Exchanges page, subject to the product being unused, unwashed, and in its original packaging with tags intact. Certain items (e.g. innerwear, customized products) may not be eligible for return.

7. Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

8. Intellectual Property

All content on this website — including logos, product designs, images, and text — is the property of Maison Dhillon and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Maison Dhillon shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of our products, beyond the value of the order in question.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ludhiana, Punjab.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised terms.

12. Contact Us

For questions about these Terms of Service, please reach out via our Contact page or email hello@maisondhillon.com.